• Your most unhappy customers are your greatest source of learning." Bill Gates

  • The only way to know how customers see your business is to look at it through their eyes" Daniel R. scoggin

  • If you don't take care of your customers, others will do.

  • proud to be the first local Mystery Shopping Company in Egypt

PSS for Mystery Shopping Services

Customers are the backbone of your business

WHY PSS ?

WHY PSS ?

we believe that customer is the great asset for any business.

WHO IS PSS

WHO IS PSS

We belive that If you get closer enough to your customer you can tailor their needs.

WHO IS PSS
WHY DO YOU NEED A MYSTERY SHOPPING  SERVICE ?

WHY DO YOU NEED A MYSTERY SHOPPING SERVICE ?

You will know how your company is perceived from a customer’s perspective.

Mr.Ali Mashad

We have worked with PSS for many years and this has been an instrumental program towards lifting our overall service level to our customers nationally. We have worked closely with their management team to ensure that our program is specifically designed to focus on our needs as a business, which has allowed us to measure the service level that we provide.
We have found the team at PSS to be very flexible and indeed their assistance has lead to identifying service levels mishaps before we lose sales. The introduction of their website has further enhanced how we measure our team and store appearance as the information flows through to us very quickly. We would recommend PSS to any prospective business looking to improve the service levels and indeed the appearance of their business.
<b>Mr.Ali Mashad</b>

Mr.Ali Mashad


Owner Representative


Portocairo Mall & Medical center

Mr.Basel Mashhour

In TBS, our main concern was to measure the level of hospitality and cash control. PSS helped TBS brand and staff members to uplift their performance through rigid monitoring/ reporting as well as enabling TBS to implement a proper KPI system that is based on figures rather than subjective evaluations.
PSS team success relies mainly on their proactivity. Almost every month PSS team approaches us with new ideas on how to better serve our respectable customers, how to better control our staff, how to review checklist points to reflect on ground experiences
<b>Mr.Basel Mashhour</b>

Mr.Basel Mashhour

TBS Cofounder

Mrs.Ghada Morsi

PSS mystery shopper reports have truly been an extremely beneficial tool that helped us improve employee performance at all levels. Also to motivate them to conduct themselves in a professional manner at all times.
The reason every restaurant needs a mystery shopper is to ensure that the customer has the most pleasant experience possible. We cooperate with PSS because every report has real value, providing vital information for the purpose of improving all the aspects..the cleanliness of the place inside and outside, the staff appearance and attitude, their skills, the food quality and a lot more. What really distinguish PSS is that they help us put together a detailed tailored mystery shopper report to be personalized for every location and every concept. The report is always clear and easy to read, moreover they do a great job communicating with us. After years of cooperation we are very pleased with their services and constant support.
<b>Mrs.Ghada Morsi</b>

Mrs.Ghada Morsi

General Manager of Target Group

Mr.Diaa Marey

Mystery shopping was very effective tool to measure our products consistency, customers satisfaction and their feed back about general atmosphere of our branches. PSS is characterized by the honesty of their reports &speed of implantation
of our requests which helped us to see the real picture for where we stand and take the needed actions immediately
<b>Mr.Diaa Marey</b>

Mr.Diaa Marey

Lapoire
Quality Manager

Dr.Yasser Abd El-Rahman Ahmed

Applying PSS mystery shopping program was the key for being updated continuously by the real situation for all our stores in regarding customer service, store appeal, product quality and many other fields.
We chose PSS as they are known for their rapid response time, professionalism, honesty, respect and accurate reports.
<b>Dr.Yasser Abd El-Rahman Ahmed</b>

Dr.Yasser Abd El-Rahman Ahmed


Imtenan General Quality Manager

PSS Mystery Egypt