We have worked with PSS for many years and this has been an instrumental program towards lifting our overall service level to our customers nationally. We have worked closely with their management team to ensure that our program is specifically designed to focus on our needs as a business, which has allowed us to measure the service level that we provide.
We have found the team at PSS to be very flexible and indeed their assistance has lead to identifying service levels mishaps before we lose sales. The introduction of their website has further enhanced how we measure our team and store appearance as the information flows through to us very quickly. We would recommend PSS to any prospective business looking to improve the service levels and indeed the appearance of their business.

In TBS, our main concern was to measure the level of hospitality and cash control. PSS helped TBS brand and staff members to uplift their performance through rigid monitoring/ reporting as well as enabling TBS to implement a proper KPI system that is based on figures rather than subjective evaluations.
PSS team success relies mainly on their proactivity. Almost every month PSS team approaches us with new ideas on how to better serve our respectable customers, how to better control our staff, how to review checklist points to reflect on ground experiences

PSS mystery shopper reports have truly been an extremely beneficial tool that helped us improve employee performance at all levels. Also to motivate them to conduct themselves in a professional manner at all times.
The reason every restaurant needs a mystery shopper is to ensure that the customer has the most pleasant experience possible. We cooperate with PSS because every report has real value, providing vital information for the purpose of improving all the aspects..the cleanliness of the place inside and outside, the staff appearance and attitude, their skills, the food quality and a lot more. What really distinguish PSS is that they help us put together a detailed tailored mystery shopper report to be personalized for every location and every concept. The report is always clear and easy to read, moreover they do a great job communicating with us. After years of cooperation we are very pleased with their services and constant support.

Mystery shopping was very effective tool to measure our products consistency, customers satisfaction and their feed back about general atmosphere of our branches. PSS is characterized by the honesty of their reports &speed of implantation
of our requests which helped us to see the real picture for where we stand and take the needed actions immediately

Applying PSS mystery shopping program was the key for being updated continuously by the real situation for all our stores in regarding customer service, store appeal, product quality and many other fields.
We chose PSS as they are known for their rapid response time, professionalism, honesty, respect and accurate reports.